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Reviewed by 2 customers
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This was my very first order ever at Levenger. I love their catalog, and was so excited about this purchase. When it came, even as I opened the box, I thought something was wrong, it is much smaller than in the photo, and was so horribly misshapen and wrinkled that it looked like an old rag.the tiny amount of stuffing in it couldn't even hold my iPad upright, and the entire thing was just terrible workmanship. I am returning this and demanding shipping. I paid $9 shipping to get it, and now another $8 to send it back, all because it was nothing at all like what was pictured. The color and general idea were the same, but that's all. They need to have four times the stuffing in them to hold up an iPad. This was a scrunched up, wrinkled, nearly flat little pillow that is not worth even half of what they are charging. Very very disappointed with them, and with my first Levenger experience. I would think a luxury accessory company would have better quality control.
Bottom Line No, I would not recommend this to a friend
Merchant response: We appreciate your detailed review of our India Cloud Namaste Book Pillow. We understand your concerns with the quality and have forwarded your concerns to our product development team for review. Please accept our apologies for the issues that you have experienced. We would be happy to send you a pre-paid label to facilitate your return, please contact our customer service center at 1-800-667-8034 for assistance.
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Overall the product is as described, and customer service...
Overall the product is as described, and customer service was excellent. The one caveat is that in the picture this pillow looks more solidly structured than the product itself which is a bit more floppier. Still, thanks to Levenger's for the service.
Bottom Line Yes, I would recommend this to a friend
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