(based on 2 reviews)
Reviewed by 2 customers
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(1 of 1 customers found this review helpful)
A Most Disappointing Pen
from Pensacola, FL
Comments about Faber Castell Faber-Castell Ambition Rollerball:
I bought this pen because I moved into a new position that required a lot of document signing . I like the style and weight of the pen; however, it broke within the first month. Of course, Levenger is amazing and shipped me a new one within three days of calling Customer Service. Unfortunately, the new one broke a week and a half later. Both times the end cap detached from the pen barrel. Levenger is accepting the returned pen and giving me a credit. I will be purchasing the L-Tech 3.0 Rollerball since I have the L-Tech Ballpoint and Pencil and love them.
Bottom Line No, I would not recommend this to a friend
Merchant response: Customers like you are the foundation of our success, and we want you to know how much we appreciate your review. The issues that you experienced with both pens have been escalated to our quality assurance team for review. Thank you for giving us the opportunity to resolve these issues for you. Customer satisfaction is very important to us, and we offer a 100% guarantee. If you have any additional concerns, please contact our customer care center at 1-800-545-0242.
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from San Diego, CA
Great looking pen, nice heft. A bit too heavy with the cap posted. Biggest complaint is that the very abrupt transition to the barrel hits right where my finger rests, which is quite uncomfortable - but I love the way it looks and otherwise feels, so have been using anyway.
Merchant response: Thank you for sharing your review of our Ambition Rollerball Pen. We’re sorry to hear that it was not what you expected. Your comments have been forwarded to our product development team for review. Providing our customers with the best possible service is very important to us, and we offer a 100% guarantee. If you would like return this item for a replacement or refund back to your original payment method, please contact our customer service center at 1-800-545-0242 to arrange your return. We would be happy to send you a pre-paid FedEx label for your convenience.
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