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Frequently Asked Questions

To provide faster online help, we have attached a list of frequently asked questions. If you still don't find what you are looking for, click here to e-mail us at:orders@levenger.com and we'll be happy to assist you.


ORDERS & RETURNS

WHAT CAN I EXPECT ONCE I PLACE AN ORDER?

You will receive an order confirmation shortly after placing your order. Your order will then be processed within 1 – 3 business days depending on availability and customization. Once shipped you will receive a shipment confirmation with your tracking details.

Orders may ship in multiple shipments and if an item is sold-out or backordered you will receive an e-mail notification within 24 - 48 hours.

HOW DO I TRACK MY ORDER?

You can track your order by logging into your account here and view your order history.

WHAT IF I HAVE A PROBLEM WITH MY ORDER?

We have customer care agents dedicated to aiding with all orders and inquiries. You can reach our call center by dialing 800-544-0880 during our office hours.

HOW CAN I CHANGE OR CANCEL MY ORDER?

To change or cancel your order, contact our call center at 800-544-0880. For your security, we cannot make changes or cancellations on some items/orders.

CAN I SHIP TO MULTIPLE ADDRESSES FROM A SINGLE ORDER?

To ship to multiple addresses please call our call center to place your order at 800-544-0880.

WHAT IS YOUR RETURN AND EXCHANGE POLICY

We hope that you love your Levenger purchase, but if you are not satisfied you may return/exchange eligible item(s) within 90 days from the date of purchase. Merchandise must be in its original product packaging with a packing slip or accompanied by an order confirmation. You are responsible for paying the return shipping costs. All refunds/exchanges are issued within 7 — 10 business days of receipt.

To return merchandise, simply ship the item(s) in original product packaging with packing slip or order confirmation to:

Levenger Returns Department
5265 Hickory Hill Road, Suite 104
Memphis, TN 38141

Non-Returnable Items:
• - Monogrammed/personalized items
• - Gift cards
• - Items damaged through normal wear and tear

See our full Returns Policy page here.

Personalized Items

CAN I RETURN A MONOGRAMMED ITEM?

Unfortunately, we do not offer returns on personalized products. Verify your monogram or personalization is correct before purchasing. Click here for our personalization guide.

WHAT IS THE CORRECT WAY TO LIST INITIALS FOR A MONOGRAM?

The order of initials is always first/middle/last. Initials are always monogrammed using same-size format. For example, Elizabeth Mary Brown would be EMB.

Full name can be up to 16 characters and can include the following symbols only: Periods (.), Commas (,), Ampersands (&), Quotation marks (") and Dashes (-)

Please note: Our system does not accept accents, i.e. (Andréa) on any type of personalized item. Click here for our personalization guide.

I DON’T SEE AN OPTION FOR CUSTOMIZATION/PERSONALIZATION, IS IT AVAILABLE?

We offer monogramming on many products however, not all products are available for customization. If customization is available, the option to customize will be available on the product page. Monogrammed and personalized items are not returnable.

Payments

WHAT PAYMENT METHODS ARE ACCEPTED?

• Visa
• MasterCard
• Discover
• American Express
• Gift cards

Additionally, levenger.com currently accepts these alternative payment methods for online orders:
• PayPal
• Affirm

PayPal & Affirm are third-party payment processors who manage and process their own transactions. PayPal & Affirm cannot be used: 1. In combination with other online purchase payment options including Credit Cards and Gift Cards.
2. As a payment method to place orders via telephone.

WHEN ARE CREDIT CARDS CHARGED FOR AN ORDER?

Upon submission of your order, an authorization is placed on your payment method for your total order. This authorization will automatically drop within 3 - 5 business days or depending on your financial institution.

Orders may ship in multiple shipments; you are not charged until the items are shipped. When an order ships, a final charge for the item that shipped will then be charged.

Shipping and Delivery

WHAT SHIPPING OPTIONS ARE AVAILABLE?

We ship using FedEx or USPS only. You have the option of selecting Ground, 2day or Overnight at checkout.
Click here for our shipping information page.

HOW DO YOU CALCULATE SHIPPING CHARGES?

Shipping charges are based on the product weight and delivery address. International Orders are automatically charged an $85 shipping fee, this fee is temporary, and we will contact you to confirm the correct shipping charges prior to shipping.

WHY WAS I CHARGES THE WRONG SALES TAX?

Certain States require Sales Tax to be collected on shipping fees as well as on the product. You are not being billed the wrong rate; you are being billed tax on the full order total including shipping.

Can I Ship To...?

CAN I SHIP TO A PO BOX OR AN APO/FPO ADDRESS?

We can ship most items to a PO Box or APO/FPO Address. This excludes oversized items and those shipped directly from our vendors.

CAN I SHIP TO FOREIGN COUNTRIES?

Levenger can ship world-wide to many countries. For all international orders, import fees (duties and taxes) are the responsibility of the recipient and will be billed by our carrier upon delivery. Please contact us for shipping charges to countries other than the U.S. and Canada. Online International Orders are automatically charged an $85 shipping fee, this fee is temporary, and we will contact you to confirm the correct shipping charges prior to shipping.

Gifts & Gift Cards

HOW CAN I SEND A GIFT ON LEVENGER.COM?

Levenger.com shoppers can ship their gifts directly to the recipients by selecting a different ship to at checkout. By noting the order as a gift, we will not print prices on the packing slip, and you can include a personalized gift notecard in your order.

In addition, we offer Gift Magic which allows you to send a gift without having to enter the recipients shipping address. You will generate unique "magic link" containing your gift. Send this link to your recipient using Messenger/SMS/Email. They open the link to reveal your gift and provide their own shipping address. After your gift-recipient provides a delivery address, we will notify you by email. The "pay" button in the email will return you to this website checkout make payment (you pay just for the gift. Our magic is totally free!)

WHY CAN'T I GIFT WRAP AN ITEM?

Certain products along with products sent directly from our vendors, cannot be gift wrapped. If an item is available for gift wrapping the option will be available in your cart.

On many items, a gift note can also be included as well at no extra charge. This option too varies by product.

HOW DO I PURCHASE GIFT CARDS ONLINE?

We offer Gift Cards and E-Gift Cards. Visit our Gift Cards page here .

HOW DO I CHECK MY BALANCE OR REDEEM A GIFT CARD, EGIFT CARD OR MERCHANDISE CREDIT ONLINE?

To redeem, enter the Gift Card number and the PIN (both numbers can be found on the back of the card and in the email, you received) at checkout under the credit card section in the payment method window. The Gift Card value will be deducted automatically from your total.

Click here to check your gift card balance. If you have an older gift card or e-gift card and do not have a PIN, please call our call center to place your order over the phone with a customer care agent.

Merchandise credit on your account can only be used by placing your order over the phone with one of our customer care agents by dialing 800-544-0880.

WHAT IF I LOSE MY GIFT CARD OR EGIFT?

Give us a call and we can resend it to the email address on file.

MAILING LIST

DOES LEVENGER HAVE A MAILING LIST?

You can sign up on our website to receive regular email updates about our latest products, sales, and upcoming events here .

HOW CAN I REQUEST A COPY OF YOUR CATALOG?

To request a copy of our latest catalog, click here .

Online Security

DOES LEVENGER HAVE A PRIVACY STATEMENT?

Yes, for more information, see our Privacy Policy here.

WHEN I SUBMIT CREDIT CARD INFORMATION ONLINE, IS IT SECURE?

Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Levenger's servers use Secure Sockets Layer (SSL), an encryption technology that works with most of today’s browsers. Only Levenger can read the encrypted information sent to us.
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